Do I have to pay for shipping charges?
We use CityLink as our domestic courier partner with (free shipping charge) for West Malaysia and (RM10 per piece) for East Malaysia.
How long will it take for my purchase to arrive?
Malaysia: Estimate 3-4 days. An additional day is usually required for deliveries within east Malaysia or rural addresses.
Will my order be shipped out on the same day I made my purchase?
We will process and ship out the parcel on the working day for orders placed before 1pm (GMT+8). For orders placed after 1pm (GMT +8), the parcel will be send out within next working days.
Do you ship on Weekends?
We are only able to ship during working days.
Can I indicate a P.O box as my delivery address?
For orders within Malaysia, only residential or commercial addresses are accepted. We would not be able to ship your purchase should a P.O Box address be indicated.
What If I'm not around and have missed the delivery?
Our courier partner will contact you and if it fails, they will leave a note at your delivery address that they have missed you. You would be required to collect your parcel/package at the courier outlet stated in the note.
Please do indicate your contact number and shipping address accurately during your purchase transaction. In any case that your parcel was returned to us and need to be resend to you due to incorrect address or not picked up at the courier outlet during the specified period, you will need to bear the cost of shipping that will incur to be resend to you.
Can I change my shipping address once my order has been confirmed?
Once your order has been placed and confirmed, you are not allowed to alter the shipping address. Please do indicate your shipping address accurately to avoid any inconvenience.